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FAQs & Troubleshooting

Why is Disqus not loading in my course?

You may see the following error message from Disqus when viewing a Disqus lesson: 'We were unable to load Disqus. If you are a moderator please see...

Does Thinkific Support SCORM, Tin Can or AICC Reporting?

Does Thinkific Support SCORM, Tin Can or AICC Reporting? Thinkific does not support SCORM, Tin Can or AICC reporting.  Why isn't it supported? Th...

Why is my video not playing?

Having issues with video playback? Below, we've put together a quick guide to troubleshooting your own/your students' video issues that should hel...

What Is My Free Preview Link?

If you are using our Free Preview feature for one of your courses, you might want to share this link with your audience or include it somewhere on your site...

Why is my Multimedia lesson not working?

The Multimedia lesson type allows you to include websites, and other content already hosted elsewhere online, directly within your Thinkific course. More in...

What is my Course Landing Page URL?

You’ve created your course and published it – well done! Now you can begin sharing your course. Not sure where to find your course landing page URL? No prob...

How to configure a Google Doc to allow iframing

You are able to add Google Docs directly into your Thinkific course using the Multimedia lesson type, but first you need to make sure that you have th...