Missing Order Numbers

I was checking my orders reports and sometimes the order numbers skip - is something wrong? 

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With Thinkific, each attempted purchase is recorded and assigned an order number. However in cases where the payment is not successful (ie. the bank declined the charge on the card or there is insufficient funds), the order will still be recorded but not reflected on the Orders report and Export. As such some order numbers will be appear as though they are skipped or missing.

However, you can always check in your Stripe account for any failed transactions and you'll most likely see the missing orders there as a failed payment!

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