Color of Video is Grayish After Uploading

Hi There,

I'm hoping someone can help me with this.  I'm uploading videos for my first course, but for some reason, after I upload them, they all have a "grayish" look to them - like the brightness has somehow been brought down.

I'll attach a screen shot, so you can see.

Anyone know how to fix this?



1 Comment

Hi Laurie!

Hmm, that's not something I've seen before - it could just be something that happens during the encoding process by our video host?

Which program did you create the files in, what specs did you use, etc? If you try reexporting the file using our recommended specs (if you're not already using them) does that make a difference?

If that doesn't fix it, then please send a message to our support team and we'll see if we can get it figured out for you :)



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