Menu

Troubleshooting Guides

Why is Disqus not loading in my course?

You may see the following error message from Disqus when viewing a Disqus lesson: 'We were unable to load Disqus. If you are a moderator please see...

Why is my video not playing?

Having issues with video playback? Below, we've put together a quick guide to troubleshooting your own/your students' video issues that should hel...

Why does my video take so long to upload?

Upload speed is almost entirely dependent on your internet connection - there's no added delay introduced by our system - and with most ISPs (interne...

Why is my Multimedia lesson not working?

The Multimedia lesson type allows you to include websites, and other content already hosted elsewhere online, directly within your Thinkific course. More in...

Fix Insecure Content on Your Site

Are you or your students seeing a security warning when visiting your Thinkific site? If so, the most likely reason is that there's some insecure conte...

How To Use Your Browser's Console To Diagnose Issues

Sometimes if things aren't working the way you expect on your page, it's worth checking your internet browser's error console to see if there...

Troubleshooting Guide for Student Issues

With any student issue, we always recommend going through some basic troubleshooting steps first. You can start out by asking for clarity on what exactly is...