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How To Use Your Browser's Console To Diagnose Issues

Sometimes if things aren't working the way you expect on your page, it's worth checking your internet browser's error console to see if there are any error messages showing up behind the scenes. It's actually really easy to check, and can be a very helpful step in resolving an issue.


Sometimes there won't be any error messages, but other times you will find error messages containing information about what's causing the problem. In particular, watch for messages about any external software integrations you're using, or for messages about issues with custom code you've added.


If there is an error, it's okay if you don't understand what it means. The best step is to take a screenshot of the error and send it over to our customer support team, and we'll be happy to take a look to see if we can make sense of it! Below we've included the exact steps for Google Chrome and Firefox browsers, but if you're using another browser, the steps will be very similar.


Steps for Google Chrome:


1. Make sure you're on the page that you're experiencing an issue with, right-click to pull up the dropdown menu and choose the Inspect option:



2. In the new window that opens, look for the Console tab and click it:



3. Check for error messages in the console:





Steps for Firefox:


1. Make sure you're on the page that you're experiencing an issue with, right-click to pull up the dropdown menu and choose the Inspect Element option:



2. In the new window that opens, look for the Console tab and click it:



3. Check for error messages in the console:



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