Unenrolling Students and Processing Refunds

These instructions are for if you are trying to remove a student from one of your courses due to a refund, subscription cancellation, incorrect registration, or for any other reason where they no longer need access to a course.

Unenroll a Student

Step 1: 

Click on Users on your admin dashboard.

Step 2: 

Find the student you want to unenroll and select View to view their user profile.

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Note: You can search for the user by name or email, or using the filters under Advanced Search.

Step 3:

From the user profile, select the End Enrollment button for the course you wish to remove them from.

Once you’ve done that the user will no longer have access to the course! 

Processing Refunds

Unenrolling a user does not automatically refund any payments made for the course. Refunds need to be made directly from your Stripe or PayPal dashboard. Here’s how to do that for:



Note: Stripe refunds their transaction fees when you process a refund, and PayPal refunds all but the 30-cent fee. If your Thinkific plan includes transactions fees (Starter and Essentials only), these fees will not be refunded when you process a refund.

Once you have processed the refund within Stripe (or PayPal), be sure to also follow the instructions above to remove the student from the course if you haven’t already!

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