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Why does my video take so long to upload?

Upload speed is almost entirely dependent on your internet connection - there's no added delay introduced by our system - and with most ISPs (internet service provider), max upload speed is a tiny fraction of the download speed. For example, with Shaw Internet's basic plan, even if you're getting the fastest possible connection, the time to download a 130 MB file would be under 4 minutes, but the time to upload that same file via that same Shaw connection is almost 40 minutes.


Most people are surprised to see how low their internet upload speed is compared to their download speed, because we're used to downloading files rather than uploading them. And if you're really curious about your upload speed, you can check what speeds you're getting on your internet connection using this site: http://www.speedtest.net/. It's pretty eye opening, and gives you an idea of what to expect when uploading large files.


Here's an example from speedtest.net. As you can see, the upload speed is five times slower than the download speed!



That said, there are a couple of simple ways to reduce your video upload time...


Tips for reducing video upload time


Tip 1. Reduce the file size

The first suggestion we always give is to make sure the file you're creating is as small a file size as possible. Depending on what you're creating your files in, you can encode your video to be appropriate for web use and have a smaller file size. Size always varies of course, but ensuring a small file size to begin with means you have to upload less! 

Note that reducing the file size doesn't have to mean reducing the quality of the video. Please see here for our recommended specs for exporting video files.

Reducing the file size not only means a quicker upload time, but a quicker video loading time too --> happy students!


Tip 2. Bulk upload your files

Rather than uploading your files one-by-one, head to the Video Library page of your admin dashboard to upload all of your video files at once. From this page you can upload videos stored on your computer, or even directly from a number of cloud-based storage services (Dropbox, Google Drive, etc).

This is a much quicker way to get your files uploaded and ready to go. Then all you need to is head to the course builder to create your lessons!


Hopefully that helps, but if you're experiencing unusually long upload times or an error with uploading, please send the details over to us and we'll be happy to look into it for you!


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