I didn't enter my full name when I created my account so now my completion certificate doesn't show my full name. Can I get my certificate reissued with the correct name?
As a student, you can request a Name Change on your completion certificate if you typed your name incorrectly when creating your account or want a different name to show on the certificate. To do so, you'll want to go into the course that the certificate was issued for and click on the "Get my Certificate" (or similar) button.
It should bring up your certificate in a new window via credential.net and on the left hand menu, there is an option to "Request Name Change".
Once you've followed the steps to verify your account and inputted the name change, we recommend getting in touch with the site owner to let them know you've requested the Name Change.
As the site owner, you will need to log in to your Accredible account with your Thinkific details. Once there, click on "Credentials" in the top menu and then there will be a section for "Name Changes" where you can see the Name Change requests and Approve/Deny them for your students.
You can reissue the certificate and email it to your student afterwards, or they can also go back to the course and regenerate the certificate themselves from the course completion page!
how do I change the account name?
It may be best to send a note to firstname.lastname@example.org with details of what you are attempting to do here and we can take a look. This may require a change to your Accedible link so best to take on through support!