Part of running a business online means supporting your customers. Here at Thinkific, we can offer you world-class support to help you run yours! However, there may be a time when you get a call or email from your own customers asking for technical help.
Web applications can be frustrating to troubleshoot, so here are some first steps you can take to solve the problem without requiring outside help right away:
After all of that, if nothing resolves the problem, send a support ticket to us via http://help.thinkific.com/support/tickets/new describing all the results of the above troubleshooting methods.
We've got your back, but we need as much information as possible about the issue your student is experiencing. We can get to a solution fastest with your help.
We're in this together!